Customer Care in Healthcare, 50 Users
Auteur : Daniel Farb, M.D.
Date de publication : 2005-02-04
Éditeur : Atlasbooks Dist Serv
Nombre de pages : 657
Résumé du livre
For all members of a healthcare organization including office staff, executives, managers, doctors, nurses, and therapists. Includes hundreds of techniques to improve customer care in any organization and implement total quality management in customer service.