Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services

Résumé du livre

This manual is the beginning of an ongoing process to develop statistics, measures, and quality standards to assess and improve digital reference services. The measures included in the manual are based on literature reviews, input from advisory committee members, and were field-tested by a number of libraries participating in the project. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services, which meet user information needs.