Dealing with Difficult Situations

Résumé du livre

Self-help guide to overcoming difficult situations through positive actions. Provides detailed examples and practical techniques for communication with co-workers, bosses, subordinates, spouses, children and seniors. Encourages readers to take control when behaviour-related communication problems occur. Author owns a highly successful management consulting firm and conducts training and development seminars throughout Australia, Canada and the USA. Her other titles include the best-selling 'Dealing with Difficult People' and 'Escaping the Pink-Collar Grotto'.