She said it with her eyes He heard it in her smile

Résumé du livre

 DO YOU find yourself sometimes wondering why others tell you that you don’t listen?

DO YOU find yourself being told that while you seemed to be listening, you are making completely misguided comments or asking questions making it clear you haven’t heard a word they have said?

HAVE YOU heard the phrases “That’s not what I meant! Are you listening to me? Why do I talk to you?”

Be reassured and know that you are not alone. Listening effectively and beyond the spoken words is a key skill that we would all benefit from doing even better than we do now. This book is a practical guide for people wanting to improve their listening skills, which will improve all their relationships, from family to work and back.