Introduction to Help Desk Concepts and Skills
Auteur : Susan Sanderson
Date de publication : 2003-09-17
Éditeur : McGraw-Hill Education
Nombre de pages : 464
Résumé du livre
This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.