Hillstrom's Personas

Résumé du livre

In Hillstrom's Personas, direct marketing expert Kevin Hillstrom describes how three high-level customer personas define the future of marketing.There's Judy, the fifty-nine year old with more than three decades of shopping experience, a customer who still embraces classic direct marketing.There's Jennifer, the forty-three year old online maven who have been trained to expect the best prices on the best merchandise, coupled with free shipping.And there's Jasmine, the twenty-seven year old post-social shopper who demands curation, low prices, and high quality among brands embracing a social/mobile framework.Kevin explains how each customer impacts the future of marketing, sharing insights into how e-commerce brands can capitalize on each persona.