Customer Care in Healthcare Certificate Program

Résumé du livre

This certificate program combines 4 Customer Care in Healthcare courses into one package. Courses included are Reorganizing for Customer Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. The courses are interactive and focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. When you have completed the test that incorporates all 4 courses, you will receive a certificate of completion of the UniversityOfHealthCare/UniversityOfBusiness program in Customer Care in Healthcare. Estimated time: 12-15 hours.