The Service Edge
Auteur : Ron Zemke, Dick Schaaf
Date de publication : 1990
Éditeur : Plume
Nombre de pages : 584
Résumé du livre
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.