Health Care Quality and Outcomes Management

Résumé du livre

Health Care Quality and Outcomes Management provides the quality management health care professional with a comprehensive reference to trends in quality measurement. Beginning with basic quality organization and management, the materials address a broad spectrum of concerns such as care management, outcomes measurement and reporting, and legal and regulatory issues. Within these broad subject areas, the manual contains a full range of materials, such as: clinical practice guideline development and implementation, sample guidelines, disease management strategies, data collection tools, decision-making tools, customer satisfaction models and questionnaires, contracting issues, case studies from the Agency for Health Care Policy and Research, and specific regulatory tools for the Joint Commission on Accreditation of Healthcare Organizations, ORYX, and the Health Plan Employer Data and Information Set (HEDIS 3.0). For Orders and Inquiries, please call: 1-888-427-5800.