Facing Aggression

Résumé du livre

This popular resource is essential reading for anyone who comes into contact with disaffected young people and aggressive behaviour. It offers tips and techniques to help manage the stress of facing anger and show how and why aggression comes about. Facing Aggression explains how to prevent confrontation incidences, diffuse challenging and aggressive behaviour, alleviate tension after successfully managing conflict, build bridges of communication and trust, develop staff protection policies and create a safe and welcoming environment.