Le Service a la Clientele in Assurance
Auteur : Jo Ann Appleton, Richard Bailey, Kenneth Huggins, Dani Long
Date de publication : 2001-10
Éditeur : PBD, Incorporated
Nombre de pages : Non disponible
Résumé du livre
Designed to give you a solid base of knowledge in understanding customer service concepts and strategies, building a customer service culture, developing a customer service strategy, understanding customers and customer service research, establishing and