The Value Profit Chain
The value profit chain
What Great Service Leaders Know and Do
The Service Management Course
The Service Profit Chain
The Project Management Scorecard
Marketing Analytics
Lessons of Experience
Service Operations Management
Business Marketing Management
Customer Service in Insurance
The Ownership Quotient
Sea Pines Racquet Club
Management of Service Operations
What Great Service Leaders Know and Do
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)
Andreas Stihl Maschinenfabrik
Cases in Operations Management